Zoom Gains Built-In Features for Calendar, Email, Team Collaboration, More
Zoom has announced a slew of new features that the California-based company says are designed to improve team collaboration and the customer experience in its video calling software. New features introduced include a built-in email and calendar feature, a collaborative workspace, AI chat, an AI-powered virtual coach for sales professionals, and a marketplace for app developers. Built-in email and calendar features will reduce the user’s need to navigate away from the platform while accessing the tools they need.
The built-in mail service feature introduced by the company is called Zoom Mail Service and will provide active users of Zoom Mail Service with end-to-end encrypted email capabilities. Meanwhile, the built-in Zoom Calendar Service will include an appointment booking feature, which will allow users to select an available time to meet on Zoom.
Meanwhile, a “video-enabled persistent environment” built into the platform will be available in early 2023 to support inclusive conversations and keep team members connected, the company said. blog post,
Zoom’s intelligent AI chat solution and chatbot is called Zoom Virtual Agent and will use machine learning and natural language processing to handle customer issues. The new Zoom Virtual Agent will also be available in early 2023.
The company will also introduce IQ Virtual Coach as part of Zoom’s IQ designed to help sales professionals achieve their goals with recommendations and suggestions. “It will simulate different sales scenarios to give salespeople a training ground where they can improve their pitches, get feedback from prospects, and get real-time content suggestions while talking to them,” Zoom said.
Zoom also enables authorized installation of application management, through the Zoom App Marketplace that will allow application developers to provide and manage applications that interact with the platform.
